Say it straight or don't say it at all.
Most operators feel the drag of inefficiency but never put a number on it. Put the number on it. Wasted hours at your billable rate add up fast, and seeing the actual dollar amount changes how quickly you fix it.
One hour saved per day is 250 hours per year. That is six full work weeks. Most operators are bleeding that much time on things that could be automated, delegated, or eliminated. Here is how to find it.
Almost certainly not. Most operators are too busy executing their processes to ever stop and evaluate them. That is how inefficiency compounds quietly for years.
DIY feels like control. It is actually just expensive slow labor. Every hour you spend on something outside your core skill has an opportunity cost that is easy to calculate and hard to justify.